Export Freshdesk to Google Sheets
Transform customer support data into collaborative spreadsheets with the Freshdesk to Google Sheets integration by Coupler.io. Enable automated support data exports for enhanced team accessibility and real-time ticket management across your organization.
What data you can export from Freshdesk
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TicketsComplete ticket information including status, priority, and resolution details for comprehensive case tracking and performance analysis across your support operations.
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AgentsTeam member profiles with performance metrics and assignment data enabling workload distribution analysis and individual productivity tracking in collaborative formats.
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ConversationsComplete ticket communication threads and customer interactions for detailed analysis of resolution processes and communication effectiveness patterns.
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Satisfaction ratingsCustomer feedback scores and survey responses providing insights into service quality and customer experience across different support channels and agents.
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Time entriesDetailed time tracking data for tickets and tasks enabling productivity analysis, billing calculations, and resource allocation optimization across support operations.
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SLA policiesService level agreement configurations and compliance tracking data for monitoring response times, resolution deadlines, and performance against customer commitments.
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CompaniesCustomer organization data with support history and relationship details enabling account-level analysis and enterprise customer service management.
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Solution articlesKnowledge base content performance and usage analytics for optimizing self-service resources and identifying common customer questions requiring documentation improvements.
All-in-one tool for Freshdesk data exports and analytics
Extract ticket data, agent performance metrics, and customer satisfaction scores from Freshdesk, then combine with CRM data, product usage statistics, or billing information to create comprehensive customer service intelligence in accessible Google Sheets format.
Transform complex support data into structured, shareable Google Sheets with proper formatting, calculated fields, and team-friendly layouts that enable immediate collaboration on ticket analysis, agent performance tracking, and customer satisfaction monitoring.
Keep your support dashboards updated with automatic data refresh from monthly to 15-minute intervals. Ensure your team always works with the latest ticket statuses, resolution times, and customer feedback without manual data exports.
Enhance your support analytics with Coupler.io AI integrations. Connect your Freshdesk datasets to AI tools for instant insights into ticket trends, agent performance patterns, and customer satisfaction drivers through conversational analysis.
Why export Freshdesk to Google Sheets - real life cases
Collaborative ticket tracking and team coordination
Customer satisfaction monitoring and feedback analysis
SLA compliance reporting and performance tracking
Cross-departmental support insights sharing
How to export Freshdesk to Google Sheets
30 seconds
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Automate data exports with the no-code Freshdesk Google Sheets integration
Connect similar CRM apps and get data in minutes
Quick start with dashboard templates
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Talk to AI about your Freshdesk data
Examples of questions you can ask about Freshdesk data:
- "Which ticket categories have the longest resolution times and how can we improve them?"
- "Show me customer satisfaction trends by agent and identify top performers"
- "What are the most common customer issues and which require immediate attention?"
- "Analyze our SLA compliance rates and suggest workflow improvements"
Keep your data safe
Coupler.io safeguards your shared information and data transfers from breaches, leaks, and unauthorized disclosures.
