Export Freshdesk to Excel
Leverage Excel's powerful analytical capabilities for customer support data with the Freshdesk to Excel integration by Coupler.io. Enable sophisticated support analytics, detailed reporting, and advanced data modeling using Excel's familiar interface and robust calculation features.
What data you can export from Freshdesk
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Email configsEmail channel configuration and performance data enabling detailed analysis of communication effectiveness and channel optimization through Excel's analytical capabilities.
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SurveysCustomer feedback survey data with response analysis supporting statistical evaluation of service quality and customer experience measurement through Excel's advanced functions.
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ProductsProduct-specific support data enabling detailed analysis of product-related issues, feature requests, and support burden by product line through Excel's modeling capabilities.
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Ticket fieldsCustom field data and metadata supporting detailed analysis of ticket categorization, priority distribution, and custom workflow effectiveness through Excel's analytical tools.
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RolesUser permission and access data enabling organizational analysis of support team structure, responsibilities, and access patterns through Excel's grouping capabilities.
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Canned responsesTemplate usage and effectiveness data supporting communication efficiency analysis and standardization measurement through Excel's statistical functions.
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Business hoursOperational schedule data enabling workload distribution analysis, coverage optimization, and resource allocation planning through Excel's time-based analytical capabilities.
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Discussion forumsCommunity support data with engagement metrics enabling self-service effectiveness analysis and community health measurement through Excel's reporting tools.
All-in-one tool for Freshdesk data exports and analytics
Import comprehensive ticket data, agent metrics, and customer feedback from Freshdesk, then combine with business intelligence from other systems to create detailed Excel workbooks optimized for advanced support analytics and strategic decision-making.
Structure Freshdesk support data in Excel-optimized formats with proper data types, pivot-table-ready configurations, and formula-compatible layouts that support sophisticated analysis using Excel's advanced analytical and modeling capabilities.
Maintain up-to-date support analytics with automated data updates from monthly to 15-minute frequencies. Ensure your Excel-based reports and analysis always reflect the latest ticket statuses, resolution metrics, and customer satisfaction data.
Access intelligent support insights through Coupler.io AI integrations. Connect your Freshdesk data to AI tools for natural language analysis of support trends, performance patterns, and customer satisfaction drivers alongside Excel analytics.
Why export Freshdesk to Excel - real life cases
Advanced support performance modeling and forecasting
Detailed agent productivity analysis and optimization
Complex SLA compliance analysis and reporting
Customer satisfaction correlation analysis and insights
How to export Freshdesk to Excel
30 seconds
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30 seconds
10 seconds
Automate data exports with the no-code Freshdesk Excel integration
Connect similar CRM apps and get data in minutes
Quick start with dashboard templates
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Talk to AI about your Freshdesk data
Examples of questions you can ask about Freshdesk data:
- "Create a variance analysis comparing this quarter's resolution times to last quarter"
- "What's the correlation between ticket complexity and customer satisfaction ratings?"
- "Identify agents with declining performance trends and suggest intervention strategies"
- "Calculate the impact of knowledge base articles on ticket reduction rates"
Keep your data safe
Coupler.io safeguards your shared information and data transfers from breaches, leaks, and unauthorized disclosures.
